Frequently Asked Questions
Everything you need to know about our authentic British treats.
Do you ship internationally?
Yes, we ship our authentic British goods worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do you ensure the freshness of perishable items?
Perishable items like clotted cream or cheeses are packed in insulated thermal liners with reusable ice packs to maintain optimal temperature during transit.
Are the products actually imported from the UK?
Absolutely. All our products are sourced directly from suppliers in the United Kingdom to ensure you receive the genuine taste of Britain.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your parcel's journey to your doorstep.
Do you cater to specific dietary requirements?
We offer a wide range of products including vegetarian, vegan, and gluten-free options. You can use our website filters to browse products that meet your dietary needs.